ARLINGTON, VA. – Does your agency, business, or organization have a public website? Is it accessible? The Department of Justice (DOJ) recently announced web accessibility is a priority.
You’re probably aware that state/local governments and businesses open to the public need to incorporate physical accessibility features, such as curb cuts and automatic doors, due to the Americans with Disabilities Act (ADA). But did you know that the ADA also extends to their websites and digital content?
By the power of the ADA, every state/local government agency and publicly available business must have a website that is accessible to people with disabilities. The DOJ’s guidance specifically highlights that “businesses open to the public” includes retail stores, banks, food and drink establishments, theaters, and the list goes on. Many businesses and organizations don’t learn about digital accessibility compliance until they’re served a lawsuit or legal demand letter. The DOJ’s guidance alone listed eight sample cases, including H&R Block and Peapod, where an organization reached agreements with the DOJ after receiving accessibility complaints.
Just like physical accessibility features, ensuring your website is accessible benefits all your audiences. For example, DOJ’s guidance highlights the need to provide captions on videos and ensure online forms are accessible.
How many times in the past week have you watched a video following along only by captions?
How many times have you tried to fill out a form by using the tab key, only to have it jump to the wrong spot in the form?
Accessibility benefits us all.